On Friday May 26, 2017 I went to Toyota of Dallas and negotiated a deal to buy a new Tacoma Pickup truck. I worked with Shahid Kinnare "Sam" the salesman and he told me the truck was available for delivery that day.
In the price we negotiated, I was told there would be a $750 destination charge which was added to the final price. I determined shortly thereafter that Toyota includes this charge in the MSRP Invoice price so I was double charged. In addition, I found that the vehicle was in another city and would take 72 hours to retrieve. Later I spoke to the Sales Manager Steven Christian and reported these problems.
He stated that he could resolve the problem and asked me to meet him at the dealership. I arrived to find that they replaced the original Tacoma I had wanted with a less expensive version without telling me. After I gave Steven the correct MSRP for the original Tacoma, Sales Director Cody Freedom told me I had negotiated too cheap a price and they were losing money. I protested and called out their deception and was told they didn't want my business.
After calling around, I found that Toyota of Dallas has this reputation throughout the region.
Calls made to the Managing Partner Darren Dortch, General Sales Manager Dustin Egbers and the Customer Relations Manager Sarah Mann was not returned. Unfortunately, Toyota of Dallas uses deceptive trade practices which give Toyota products a bad name in the market place.
Product or Service Mentioned:
Toyota Of Dallas Sales Manager.
Reason of review: Poor customer service.
Monetary Loss: $2500.