Toyota Of Dallas Reviews

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The worst car dealership in Dallas.

This is the worst car dealership in Dallas. Please read your reviews and go somewhere else. There customer service is horrible and the sales guys only care about making money. My whole experience was horrible!
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ID
#2470554 Review #2470554 is a subjective opinion of poster.
Location
Dallas, Texas
Preferred solution
Apology

Crooks and liars

I went to the dealership picked a truck out, worked a deal out with the sales rep, agreed with a price and interest rate. Finilized a deal with the finance office. After it was all said and done they didnt let me see the contract and they folded it up in an envelope and gave it to my wife i didnt think anything of it because we already had a deal made. The finance guy said he was giving me a gift of 5000 dollars worth of extras all i had to is sign one piece of paper to claim it if i needed those extras later. When i got to the house i looked at the contract and the contract was 5000 dollars over the price that we agreed on and the interest rate was higher and instead of 72 months it was up to 76 months. They changed everything we agreed on. I went back the next business day tried to get them to change the contract to the one we agreed on and give me the 5000 back. They said they couldnt do it so i had to call the insurance for the extras to cancel all the extras. I wouldnt recommend anyone to go to this dealership. I even called the president of the dealership he didnt even return my call.
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ID
#1480803 Review #1480803 is a subjective opinion of poster.
New Reviewer

BLACKMAIL

Until all insurance payments are received, YOUR CAR WILL NOT BE RETURNED.... PER TOYOTA, that is company policy. The insurance personnel handling this claim on this car did call and speak direct. With additonal repiars found later - and why not from DAY 1 were not these 100% repairs found - a 2nd check was written and sent but did not arrive in time to pick up this car...the EXCUSE now is that the car is not ready - ANOTHER BIG LIE... DO NOT GO THERE FOR REPAIRS!! FIND ANOTHER PLACE THAT WON'T BLACKMAIL YOU AND KEEP YOU FROM GETTING YOUR CAR!!
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ID
#1417964 Review #1417964 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Problem with delivery
Loss
$15
Preferred solution
Let the company propose a solution

Three lies in thirty minutes!!

On Friday May 26, 2017 I went to Toyota of Dallas and negotiated a deal to buy a new Tacoma Pickup truck. I worked with Shahid Kinnare "Sam" the salesman and he told me the truck was available for delivery that day. In the price we negotiated, I was told there would be a $750 destination charge which was added to the final price. I determined shortly thereafter that Toyota includes this charge in the MSRP Invoice price so I was double charged. In addition, I found that the vehicle was in another city and would take 72 hours to retrieve. Later I spoke to the Sales Manager Steven Christian and reported these problems. He stated that he could resolve the problem and asked me to meet him at the dealership. I arrived to find that they replaced the original Tacoma I had wanted with a less expensive version without telling me. After I gave Steven the correct MSRP for the original Tacoma, Sales Director Cody Freedom told me I had negotiated too cheap a price and they were losing money. I protested and called out their deception and was told they didn't want my business. After calling around, I found that Toyota of Dallas has this reputation throughout the region. Calls made to the Managing Partner Darren Dortch, General Sales Manager Dustin Egbers and the Customer Relations Manager Sarah Mann was not returned. Unfortunately, Toyota of Dallas uses deceptive trade practices which give Toyota products a bad name in the market place.
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1 comment
#1339416

I'm not quite clear.

Did you keep the lesser vehicle ?

You had the right to decline delivery which I hope you did.

ID
#1060397 Review #1060397 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Toyota Of Dallas Sales Manager
Reason of review
Poor customer service
Loss
$2500
New Reviewer

"Good Ole Boys Club"

Having reported Toyota of Dallas for deceptive and illegal practices, I never heard back form Gulf States. I even offered audio and video evidence of my allegations but was ignored. Apparently, Toyota allows their dealer network to do business however they please without any sort of oversight, I would never buy a new Toyota again. Calls to the legal department were received and passed on but no visible action has taken place. Toyota has gone down hill over the last 25 years and continues to become just another large company looking out for the bottom-line. My buying experience was a 0 out of 10 and Toyota could not care less. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
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1 comment
#1340399

If you're a Twitter user, recommend sending a tweet to Toyota, requesting customer service after no local/regional responses.

ID
#1060377 Review #1060377 is a subjective opinion of poster.
Pros
  • Easy to reach
Cons
  • Lack of action
Reason of review
Poor customer service
Loss
$2500

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